Making your network connected HP ENVY Photo 7855 print again

HP printers seems to always being stop-and-go solution. Anything from upgrading to new version of Windows, switching local to network or Wi-Fi can throw them off. Over years I had number of HP and Canon printers and latest device is HP ENVY Photo 7855.

It started all great – new printer arrived in good condition. Installation went well, Windows 10 recognized it and Store has proper apps to use. It appeared we have had a winner.

Note: Printer was connected over Wi-Fi with dedicated IP provisioned on secured locked down network.

After a while I started to notice that printer will not always register properly on restart/wake up and would become unresponsive to print requests. As a scanner it would continue operate without issues and scan as PDF to computer with ease.

Firmware, driver updates, software refresh did not address the issue that sending documents to be printed ended with generic error that printer unable to print. HP Smart was still recognizing printer presence. I was able to print status page, clean print heads, any other maintenance operations just fine, but trying to print from browser, PDF or other apps end up with failure. HP Print and Scan Doctor utility would consistently “fix” port issue.

This was a clue to follow…

When you dig in printer’s settings you will notice WSD port.

WSD is not a port but a ‘port monitor’. WSD devices communicate using a series of SOAP (Simple Object Access Protocol) messages over UDP and HTTPs BUT NOT local IP addresses. Therefore, there is not an IP address for WSD devices.

To find port associated with printer in Windows 10, open the Start menu by clicking the Windows icon on your taskbar. Start typing Control Panel until system finds it in apps and click to open. Select View devices and printers. Select your printer in Printers section and notice that Print server properties is activated in top bar – click to open.

Now the magic…

Scroll through the list of ports. You will see infamous WSD port – ignore it. Look for any ports marked as Standard TCP/IP Port. Check that none of them associated with your printer IP.

Printer IP can be found in your printer’s LED menu for your printer’s network connection. Printer must be setup to use Static IP. If you tap on network icon and drag it down, Info section would be opened and just below printer’s name, you will find printer’s IP Address. Write it down.

Go back to Print Server Properties and Add Port. In next step select Standard TCP/IP Port, click New Port and follow Wizard steps – provide you printer’s IP and Port Name (same as IP), complete other wizard steps. Once finished, a new port will be added into the list.

If port for our IP already existed, click Configure Port and verify that Printer Name or IP Address is correct, Raw protocol is being used, Raw port number is normally set to 9100. Click OK to exit Print Server Properties and save all your changes.

Almost done… but one more step – now we need to tell Windows which port to use.

In Devices and Printers dialog right click on your printer’s icon and select Printer Properties. Navigate to Ports… again. You will notice that port’s list now has check boxes next to ports available and WSD Port is selected. We need to fix that – find your new, just off the press Standard TCP/IP Port. Select it and make sure check box is ticked for it. Click Apply to save your great work.

Note: This last step most likely would need to be repeated every time a new driver update is installed as HP will revert your choices back and make printer inoperable again.

Switch to General tab and hold your breath in excitement while enjoying your beautiful test page being printed.

I have no idea why HP Printer Setup utility or HP Smart cannot configure printer properly for static IP use. It does see the printer. It communicates with it. HP Scan and Capture utility works just fine.

I cannot fathom why HP Smart drivers end up being not so smart.

I hope this little writing of mine helped someone avoid pain trying figure out why lovely HP printer is not so loving.

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    From a junior developer through Sr Manager position, I was always interested in new technologies. Passionate speaker, IT junky, developer, architect, team lead, and development manager - many hats, one goal - making software better and being closer to people’s needs. For the most part I am using my blog as a scratch pad, writing small articles on things which I came across, was asked about more then once, and which would otherwise require additional research again and again.

       
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